STORE POLICIES — Nino Pet Shop

Last updated: [01/01/2026]

 

Welcome to Ajudando Wix. This page brings together the policies and terms that explain how our purchasing, delivery, exchange, returns, refund, and data usage processes work.

 

Customer Service:

​

Email: evolutiondes.evo@gmail.com

Opening hours: Mon to Fri - 9:00 am to 6:00 pm

Average response time: 24 working hours

 

Contents

Delivery and Shipping

Exchanges, Returns, and Refunds

Privacy Policy (LGPD)

Terms and Conditions of Use

Cookies and Technologies

Contact and Support

 

1. Delivery and Shipping

    

1.1 Order processing

Once payment is confirmed, the order goes into processing (picking/packing) within 1 working day.

 

1.2 Delivery time

The delivery time may vary depending on:

 

• Postcode/Region

   

• Item availability

   

• Logistics/courier

   

The estimated delivery time is provided at checkout, before completing the purchase.

Average estimate (optional): 7 working days.

 

1.3 Delivery charges

Delivery charges are calculated automatically at checkout, according to the postcode and current rules. In the event of a promotion (e.g. free delivery), the conditions will be clearly stated on the website.

 

1.4 Tracking

When available, the tracking code will be sent via EMAIL after dispatch/postage.

 

1.5 Delivery attempts and incorrect address

It is the customer's responsibility to enter the address correctly. If the order is returned due to an incomplete/incorrect address or no one being available to receive it, resending it may depend on a new delivery payment or a partial refund, following an assessment of the case and logistical costs.

 

1.6 Delays and events beyond our control

Delays may occur due to external factors (e.g. periods of high demand, logistical issues, weather, strikes, local restrictions). If there is a delay, our team will provide guidance via our support channel.

 

1. Exchanges, Returns, and Refunds

    

2.1 How to request

To request an exchange/return/refund, please contact us via:

 

Email: evolutiondes.evo@gmail.com

 

Please send:

 

• Order number

   

• Buyer's name

   

• Reason for the request

   

• Photos/video (in the event of a defect/damage)

   

2.2 Timeframe for requests

The timeframe to request an exchange/return is 7 calendar days after receiving the product.

Important: Adjust this timeframe to what your operation can actually support and the rules applicable to your type of product. If in doubt, review this with legal counsel.

 

2.3 Product conditions for return/exchange

For the request to be eligible, the product must be:

 

• [showing no signs of use / in its original packaging / with accessories / etc.]

   

• [with tags/seals intact, if applicable]

   

We reserve the right to refuse the request if improper use, misuse, or missing items/accessories that accompany the product are identified.

 

2.4 Defective/damaged products

If the product arrives defective or damaged, we will evaluate the case and provide guidance on the exchange or refund procedure based on our assessment and evidence (photos/video).

 

2.5 Refunds

If approved, the refund will be issued via:

 

• [same payment method / card refund / Pix / store credit]

   

Estimated timeframe after approval: 1 working day (may vary depending on the payment method and providers).

 

2.6 Return postage

Define clearly (choose and keep consistent with your operation):

 

• In the event of a defect/damage: [store covers the postage / guides the procedure]

   

• In the event of regret/cancellation: [customer covers the postage / store rules]

   

2.7 Ineligible items (if applicable)

Some items may not be eligible for exchange/return due to hygiene/personal use/consumption reasons, where applicable. Examples: [e.g. underwear, opened cosmetics, personalised items].

If you sell this type of product, list them clearly here.

 

1. Privacy Policy (LGPD)

    

Nino Pet Shop respects your data privacy. We only use personal information to process orders, provide support, and improve your experience.

 

3.1 What data we collect

We may collect:

 

• Name, email, phone number

   

• Delivery and billing address

   

• Payment information (processed by providers; we do not store sensitive data beyond what is necessary)

   

• Order history

   

• Browsing data (e.g. IP, device, accessed pages), where applicable

   

3.2 What we use your data for

 

• To process purchases, payments, and deliveries

   

• Customer service and support

   

• Fraud prevention and security

   

• Website experience improvements

   

• Marketing and communications (when authorised, if applicable)

   

3.3 Sharing with third parties

If necessary, your data may be shared with essential partners for our operation, such as:

 

• Payment providers

   

• Shipping/logistics tools

   

• Email/CRM services

   

• Advertising/analytics platforms (where applicable)

   

Always with the aim of facilitating the service and/or improving the experience, in compliance with applicable legislation.

 

3.4 Your rights (LGPD)

You can request:

 

• Access to data

   

• Correction/update

   

• Deletion, where applicable

   

• Information on usage and sharing

   

To request: evolutiondes.evo@gmail.com

 

3.5 Security

We adopt security measures to protect your data, but no system is 100% immune. In the event of a relevant incident, we will follow appropriate communication and mitigation procedures.

 

1. Terms and Conditions of Use

    

By purchasing from Nino Pet Shop, you agree to these terms.

 

4.1 About the store

Nino Pet Shop sells animals and pet suplplies.

Controller details (optional):

 

• Company name/Name: Nino Pet Shop.

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4.2 Product information

We strive to present descriptions and images as accurately as possible. Nevertheless, there may be variations in:

 

• colour/shade (screen/lighting)

   

• batch/model

   

• minor specifications provided by the supplier

   

4.3 Prices and promotions

Prices and promotions may be altered without prior notice, whilst respecting orders already completed.

 

4.4 Customer responsibility

The customer is responsible for:

 

• Providing correct details at checkout

   

• Monitoring order communications

   

• Ensuring there will be someone to receive the order at the provided address

   

4.5 Misuse and fraud

We may cancel orders suspected of fraud or payment/data inconsistencies, following an assessment.

 

1. Cookies and Technologies

    

We may use cookies and similar technologies to:

 

• maintain website functionality

   

• remember preferences

   

• measure performance and improve the experience

   

• (optional) personalise adverts, where applicable

   

You can manage cookies in your browser settings.

 

1. Contact and Support

    

Official channels:

​​

 

• Email: evolutiondes.evo@gmail.com

   

• Opening hours: Mon to Fri from 9:00 am to 6:00 pm